Returns & Cancellation Policy
Last Updated: August 18, 2025
This Returns & Cancellation Policy outlines the procedures for returning products or cancelling services purchased through BusinessMile, operated by DIRECTGRO INDIA PRIVATE LIMITED (“BusinessMile”, “we”, “us”, or “our”). Please read this policy carefully before making a purchase or placing an order.
1. Returns Policy
- Due to the nature of digital services and B2B leads, returns of products or services are generally not accepted once the order is confirmed and services have started.
- If you receive a product that is defective or not as described, please use the Contact Us page on our website within 7 days of delivery with details and supporting evidence.
- Returns for physical goods are subject to the individual seller’s return policies. BusinessMile facilitates communication but does not directly manage product returns.
- Please verify product details, specifications, and seller terms before making a purchase.
2. Cancellation Policy
- Orders for subscriptions, memberships, or packages cannot be cancelled once payment is processed.
- Cancellation requests for Buy Leads must be communicated within 5 days of purchase; otherwise, the order stands as final.
- If BusinessMile has already commenced work or started delivering services (such as lead verification or marketing campaigns), cancellations will not be accepted.
- For cancellation requests after work has started, BusinessMile reserves the right to deduct any costs incurred or work completed from any refund amount.
3. Non-Refundable Situations
- Change of mind, business strategy change, or failure to utilize services does not qualify for cancellations or returns.
- No refunds or cancellations will be accepted for orders where BusinessMile has fulfilled its obligations as per the service agreement.
4. Contacting Support
For any returns or cancellation requests, or if you have questions about this policy, please use the Contact Us page on our website.
5. Policy Changes
BusinessMile reserves the right to update this Returns & Cancellation Policy at any time without prior notice. Users are encouraged to review this policy regularly to stay informed of any changes.
What makes us Different
In a competitive B2B marketplace, what sets us apart is our commitment to a seamless and secure trade ecosystem. We are more than just a listing platform; BusinessMile is a dedicated digital trade enabler that combines a vast network of verified buyers and sellers with end-to-end export-import support. Our approach is built on trust, tech-driven insights, and a focus on simplifying global trade, ensuring every transaction is profitable and risk-free.
Verified Global Trade Connections
Access a robust network of verified exporters, importers, manufacturers, and suppliers across 140+ countries. Our platform ensures every business partner is thoroughly screened for authenticity, helping you trade confidently and securely.
Complete Export-Import Support
Get end-to-end assistance for all your international trade needs—documentation, compliance, customs clearance, logistics, and digital marketing. BusinessMile is your one-stop platform to simplify global business expansion.
Real-Time Insights & Trade Leads
Stay ahead in international markets with AI-powered trade intelligence, up-to-date demand analytics, competitive pricing insights, and daily verified buyer inquiries that connect you to genuine global opportunities to groth internatelly.
Secure Transactions & Guidance
Benefit from secure payment protection, escrow options, trade insurance, and 24/7 support from export-import professionals. Our dedicated team helps you achieve faster, safer, and more profitable international business growth.
Why Choose BusinessMile?
BusinessMile is India’s leading B2B marketplace and global trade platform that revolutionizes international export-import operations through verified supplier networks, comprehensive trade support, and cutting-edge technology solutions. Unlike traditional B2B portals, BusinessMile offers end-to-end trade facilitation services including supplier verification, export documentation assistance, customs clearance support, international shipping coordination, and secure payment processing.
Our platform connects verified exporters, trusted manufacturers, authentic suppliers, and legitimate importers across 142+ countries with zero fraud risk. We provide ECGC-approved trade leads, ICC-verified business connections, real-time market intelligence, competitive pricing insights, and AI-powered buyer-seller matching algorithms. BusinessMile’s comprehensive services include digital marketing support, SEO optimization, global brand promotion, trade financing solutions, working capital assistance, and 24/7 expert customer support for seamless international business expansion.
How to Find Verified Suppliers in India?
Finding reliable suppliers and verified exporters in India requires comprehensive verification processes and trusted B2B platforms. BusinessMile maintains an extensive database of pre-verified Indian suppliers, authentic manufacturers, legitimate exporters, and certified wholesalers across major industries including textiles, pharmaceuticals, chemicals, agriculture, electronics, automotive parts, handicrafts, and industrial machinery.
Our supplier verification process includes business registration validation, GST verification, MSME certification checks, ISO quality standards assessment, export license verification, factory audits, financial stability analysis, and trade history evaluation. We provide detailed supplier profiles with ratings, reviews, certifications, production capacity, quality standards, export experience, and compliance records. Our platform also offers supplier comparison tools, price analysis, quality assessments, and direct communication channels for efficient sourcing and procurement operations.
Is BusinessMile Safe for International Trade?
BusinessMile implements robust security measures, fraud protection systems, and comprehensive verification processes to ensure safe international trade transactions. Our platform features multi-layer security protocols including business verification, identity authentication, financial background checks, trade history validation, SSL encryption, secure payment gateways, escrow services, and 24/7 monitoring systems.
We maintain strict quality standards for all registered suppliers, exporters, importers, manufacturers, and trading companies through rigorous screening processes. Our security features include encrypted communication channels, secure data storage, fraud detection algorithms, dispute resolution mechanisms, trade insurance options, payment protection services, shipment tracking, and quality assurance programs. We also provide comprehensive customer support, legal assistance, and expert guidance to ensure successful and secure global trade operations.
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What Are Export Documentation Requirements?
Export documentation and import procedures involve complex regulatory requirements, customs formalities, and international trade compliance standards. BusinessMile provides comprehensive guidance on essential export documents including commercial invoices, packing lists, bills of lading, certificates of origin, export licenses, import permits, customs declarations, shipping documentation, insurance certificates, and quality certifications.
Our export-import specialists assist with HS code classification, country-specific regulations, customs clearance procedures, duty calculations, tax implications, free trade agreements, preferential trade terms, documentation accuracy, timeline management, and regulatory compliance. We offer step-by-step support for export licensing, import permit applications, freight forwarding, shipping arrangements, international payment processing, trade financing, and dispute resolution to ensure smooth global transactions.
How to Get Quality Trade Leads?
Generating high-quality trade leads and connecting with genuine international buyers requires strategic marketing, reliable platforms, and comprehensive market intelligence. BusinessMile specializes in providing verified trade inquiries, authentic buyer requests, legitimate purchase orders, and qualified leads from active importers, wholesale buyers, distributors, and trading companies worldwide.
Our lead generation system includes advanced search filters, buyer verification processes, inquiry matching algorithms, real-time notifications, automated follow-up systems, and comprehensive analytics. We provide market intelligence, demand forecasting, pricing insights, competitive analysis, buyer behavior patterns, and trade opportunities across multiple countries and industries. Our platform also offers lead nurturing tools, CRM integration, communication management, and conversion optimization strategies for maximum business growth.
How Does BusinessMile Support Exporters with Trade Financing and Logistics?
BusinessMile provides comprehensive trade financing solutions and logistics support to help exporters streamline international shipments and manage cash flow efficiently. Our platform connects exporters with trusted financial institutions offering export loans, working capital financing, trade credit, and invoice discounting tailored to their business needs. We also facilitate access to export insurance and risk mitigation products to safeguard transactions against unforeseen challenges.
On the logistics front, BusinessMile partners with reliable shipping companies and freight forwarders to offer competitive shipping rates, real-time shipment tracking, customs clearance assistance, and end-to-end supply chain management. Our expert team guides exporters through packaging standards, international shipping regulations, and documentation to ensure timely and cost-effective delivery. This integrated approach to financing and logistics helps exporters expand globally with confidence and operational efficiency.